WhatsApp appointment service
Darshana Ayurveda Pharmacy ("we", "us", "the Clinic") operates an appointment booking service over WhatsApp. This policy explains what personal data we collect through that service, why we collect it, who it is shared with, and the rights you have over it.
This policy covers only the WhatsApp appointment service. Care you receive at the clinic in person is governed by our clinical records policy.
Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we act as the Data Fiduciary for the personal data described below.
When you message our WhatsApp number, we collect:
| Data | Source | Why |
|---|---|---|
| Your WhatsApp phone number | Automatically, when you message us | To identify you and reply |
| Your name | You provide it when booking | To record the appointment |
| The content of your messages | You send it | To understand and act on your request |
| The reason for your visit | You provide it, optionally | So the doctor can prepare |
| Appointment details | Generated when you book | To manage the schedule |
| Timestamps of messages | Automatically | To operate the service |
You do not have to tell us why you are coming. If you prefer not to say, we will book the appointment anyway.
Anything you write about your symptoms or health is sensitive personal data. Please share only what is necessary to book the appointment. Discuss your condition in detail with the doctor during the consultation, not over WhatsApp.
Messages you send to this number are read and answered by an automated assistant, not by a person in real time.
The assistant uses an artificial intelligence service provided by Anthropic PBC (the Claude API). To generate a reply, the content of your messages — including any health information you choose to share — is transmitted to Anthropic's systems for processing.
If you would rather not have your messages processed this way, please call the clinic on +91 85220 58811 and book by phone instead.
We process your data to:
We process this data on the basis of your consent, which you give by messaging us to request an appointment. You may withdraw consent at any time (see Section 8).
We do not use your data for advertising, and we do not sell it.
| Recipient | What they receive | Why |
|---|---|---|
| Meta Platforms (WhatsApp) | Your phone number and message content | WhatsApp carries the messages |
| Anthropic PBC | Your message content | To generate the assistant's replies |
| Clinic doctors and staff | Your name, number, appointment, stated reason | To provide care |
These providers process data on their own terms:
Meta — whatsapp.com/legal/privacy-policy
Anthropic — anthropic.com/legal/privacy
Some of this processing takes place on servers outside India.
We may also disclose data where required by law, or to protect someone's life or safety in an emergency.
We restrict access to appointment data to authorised staff, secure our systems with access controls, and transmit data over encrypted connections. WhatsApp messages are encrypted in transit by WhatsApp.
No system is perfectly secure. If a breach affects your personal data, we will notify you and the Data Protection Board of India as required by the DPDP Act.
Under the DPDP Act, 2023 you have the right to:
To exercise any of these, contact our Grievance Officer (Section 10). To stop using the service immediately, reply STOP to any message.
This service is intended for adults. If you are booking on behalf of a child, you confirm you are their parent or lawful guardian. We do not knowingly collect data directly from children under 18 without verifiable guardian consent.
As required under the DPDP Act, 2023:
We will acknowledge complaints within 72 hours and respond within 30 days.
We may update this policy. The "Last updated" date above will change, and material changes will be notified through the WhatsApp service.
This service is not for medical emergencies. The assistant cannot help in an emergency. If you or someone else needs urgent care, call 108 or go to the nearest emergency room immediately.
